FAQ’s

Frequently Asked Questions

Frequently Asked Questions:

 

What will it cost to fill my tank?

Please use our portal to view your current price.  During the winter months prices may change frequently.  A charge may be added if a delivery is off-route or after hours.

 

You just received a bill in the mail but you have not had a delivery recently.

If you haven’t had a recent delivery or had any service work done chances are the bill is for your annual tank rental.  You can view your account using our portal.

 

Do you offer a Budget Payment Program?

Yes,  a payment plan is available with approved credit. This plan runs a full year, beginning in July. We determine your payment by estimating your usage. The 12th month is a settlement month, in which any remaining balance must be paid in full. If you’re interested in our payment plan, please call our office during regular business hours.

 

Who owns the propane tank on my property?

In most instances, Bennett’s Gas owns and maintains the tank and regulators at your home, so you never have to worry about maintenance or repair costs. Due to limited usage of gas, some accounts may be charged an additional tank rental fee. Tank rental fees vary with different tank sizes.

 

What should I do if I smell gas?

If you smell gas in your home, camper , RV, workplace or around any gas equipment take the following action.

*Promptly get everyone out of the building, vehicle, RV, trailer or area.
*Do not turn on or off light switches, appliances or thermostats.
*Do not use the telephone-call your supplier from a neighbor’s phone.
*Close all gas tank or cylinder supply valves.
*Stay outside until the problem has been corrected.

If you smell gas around the tank.
http://www.propane101.com/checkingforgasleaks.htm

 

What do I do if I run out of propane?

If you run out of gas, we will make sure that your system does not have a leak before it is put back in to operation. In situations that are not related to our delivery system, we will still verify that your system is leak-free, but there may be a charge for this service.

 

How do I read my propane tank gauge?

We encourage all customers to familiarize themselves with their tank so they can help keep track of how much fuel they have. Propane tanks are filled to approximately 80% to allow for expansion of gas during periods of high temperatures.